FAQ

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FAQ
  • What is the minimum order quantity?

    Our minimum order quantity for standard models is unlimited, while custom designs have a minimum order requirement.

  • What is your delivery time?

    Our delivery period is 30 days.

  • What are the payment methods?

    Our payment terms are typically settled by 100% T/T or Letter of Credit.

  • How do you ensure the quality of your products?

    Our products are inspected and comply with international standards before leaving the factory.

  • Are you a factory or a trading company?

    We are an integrated manufacturer and trader.

  • Where is your factory located?

    Our company is located at 278 East Yuelin Road, Fenghua District, Ningbo City, Zhejiang Province.

  • Do you offer custom services?

    We have expertise in custom manufacturing.

  • Do you support OEM and ODM?

    We support both OEM and ODM services.

  • Why choose us?

    Cost: We have our own aluminum alloy casting factory and machining workshop.  
    Customization: We have our own technical R&D team capable of creating drawings based on customer requirements or developing samples and producing products according to drawings provided by customers.  
    Quality: We possess a complete set of equipment from rough casting manufacturing to final assembly, ensuring full-process quality control.  
    Service: Our products comply with international standards and are mainly exported to Europe, the United States, Malaysia, Singapore, and South Korea.  
    Production Capacity: We have ample production capacity with strong control over raw material prices, quality, and stable supply.  
    Industry Experience: Our aluminum alloy casting process began in 1989, and our valve industry products started in 2004.

  • How long is the warranty period for the product?

    All products are covered by a one-year warranty.

  • Will your packaging ensure the safety of the product?

    All products are individually packaged and then batched in larger cases. Our packaging passes all compliance checks.

  • What information do I need to provide to get an accurate quote?

    Please let us know the specific model and quantity you require.

  • How can I get product updates without visiting your company?

    We will track your order and keep you updated via email.

  • How can I resolve the issue if I haven't received the item?

    We will respond immediately, initiate an internal review, and based on the findings, communicate with the client to clarify the cause and ultimately provide a solution.

  • How is your after-sales service?

    We provide comprehensive and reliable after-sales support to ensure your satisfaction:

    1. Technical Assistance
       Online guidance for product installation, usage, and troubleshooting.
      Remote support or on-site services are available, depending on the region and product type.

    2. Warranty & Maintenance
      Products are covered by a warranty period (specific terms vary by product).
    Free repair or replacement for quality-related issues during the warranty period.

    3. Parts & Repair Services
      Genuine parts are available for purchase even after the warranty expires.
     Transparent pricing for all repair services.

    4. Customer Support
      Dedicated support team available via email/phone during business hours.
    Multi-language support is provided for international clients.

  • Can I order a sample?

    Our factory provides sample ordering services.

  • How much is the sample fee, and can it be refunded after mass production?

    The sample cost depends on the specific model; the policy for batch product returns is based on the actual order quantity.

  • Do you provide a quality guarantee?

    We have quality inspection reports that fully guarantee excellent quality, along with comprehensive after-sales service.

  • Do you provide samples?

    We provide samples upon request.

  • What is your monthly supply capacity?

    We can scale up our production lines based on customer demand.